Privacy policy
Last updated: January 2026
1. Introduction
At NV Casino we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website nv-casino.dk/ and use our services. To ensure proper identity and verification, we follow our KYC policy, and should a complaint arise, you can find information about this in our customer complaints policy.
By using our services, you agree to the collection and use of information in accordance with this policy. We value your trust and take all necessary measures to protect your personal data.
2. Information we collect
We collect several types of information from and about users of our website:
2.1 Personal information
- Name, email address, phone number and postal address
- Date of birth and gender
- Payment details and transaction history
- Account details and preferences
- Identification documents for verification purposes
2.2 Technical information
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
2.3 Game information
- Betting history and bet records
- Winnings and losses
- Bonus usage and promotional activity
3. How we use your information
We use the information we collect for different purposes:
- To provide, maintain and improve our services
- To process transactions and administer your account
- To verify your identity and comply with legal obligations
- To prevent fraud, money laundering and other illegal activities
- To send promotional material and updates (with your consent)
- To respond to your enquiries and provide customer support
- To analyze usage patterns and improve the user experience
4. Legal basis for processing
We process your personal data based on:
- Contractual necessity:** To fulfill our agreement with you
- Legal obligation:** To comply with gambling regulations and anti-money laundering laws
- Legitimate interests:** To prevent fraud and ensure platform security
- Consent:** For marketing communications and certain optional features
5. Data sharing and disclosure
We may share your information with:
- Service providers that help with our operations (payment processors, IT services)
- Regulators and law enforcement when required by law
- Business partners and affiliates (with appropriate safeguards)
- In case of business transfers or mergers
We do not sell your personal information to third parties.
6. Data security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication procedures
- Regular security audits and updates
7. Your rights
Under applicable data protection laws, you have the right to:
- To access your personal data
- To correct inaccurate information
- To request erasure of your data
- To object to the processing of your data
- Data portability
- To withdraw consent where applicable
To exercise these rights, please contact us at [email protected]
8. Data retention
We retain your personal data for as long as it is necessary to process it:
- Fulfill the purposes described in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Some data may be retained for longer periods, as required by game rules.
9. Cookies and tracking technologies
We use cookies and similar technologies to improve your experience, analyze usage and personalize content. You can control cookie preferences through your browser settings.
10. International data transfers
Your data may be transferred to and processed in countries outside the European Economic Area. We ensure that appropriate security measures are in place to protect your data in accordance with applicable laws.
11. Children’s privacy
Our services are strictly for people aged 18 and over. We do not knowingly collect information from minors.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date.
13. contact us
If you have any questions about this privacy policy, please contact us:
E-mail: [email protected] Address: Griva Digeni, 1, RENANDA COMPLEX, BLOCK 1, Flat/Office 11 Agios Tychonas 4532, Limassol, Cyprus
NV Casino is operated by Kaurum Limited, registered in Cyprus (HE 387933). Gaming services are licensed by Nixxe B.V. (License 8048/JAZ), Curaçao.